We have attached some mp4 video with our 1449 issue and those video were playing fine but after re indexing and restore the backup, these videos are not playing. We can open all other format attachment like image, excel files. Problem only with mp4 videos.
I can report the same issue: trying attaching a 4mb mp4 video to a next gen ticket fails, same as for adding the video into any text field. The error message is not helpful as it doesn't give any details.
This is happening on cloud but just saw this is a server thread. Leaving this here anyway
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