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Unable to play attached mp4 video

Deleted user Jun 19, 2018


We have attached some mp4 video with our 1449 issue and those video were playing fine but after re indexing and restore the backup, these videos are not playing. We can open all other format attachment like image, excel files. Problem only with mp4 videos.



4 answers

0 votes
Suren Raj Atlassian Team Jun 19, 2018

Hi Scott,

Thanks for contacting Atlassian Support!

Can you attempt to reproduce this error in another browser What is the size of the video? I believe this could be caused by improper caching of large video files. 


Kind Regard

Suren Raj

Was this ever resolved? We are seeing this issue after updating to 8.16.0

We moved from Jira 8.14.1 to 8.16.0 - we cant play the attached mp4 files now. I created an issue for this. I will let you if anything help. 

I was able to solve the issue by following a workaround described here: Video attachments stopped playing on issues in Chrome/Safari browsers

I can't attach a 11MB mp4 file to a JIRA ticket. Tried drag and drop and it didn't work. So i had to zip the file and then attach. What's the maximum file size allowed in JIRA?


I can report the same issue: trying attaching a 4mb mp4 video to a next gen ticket fails, same as for adding the video into any text field. The error message is not helpful as it doesn't give any details. 

This is happening on cloud but just saw this is a server thread. Leaving this here anyway

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