Unable to delete/activate/deactivate users jira server

[Ryan Knapp]

Unable to manage users in JIRA server 8.5.1 and using LDAP 

[Ryan Knapp · Accepted solution]

The answer to resolving this is to uncheck "Update user attribute at login"in the User directories-> Edit LDAP Authenticaion

[Kurt Klinner]

@Ryan Knapp 

Can you provide more details.

How does the user directory configuration look like. Do you see any errors (also checking the log files)

[Ryan Knapp]

Name: Delegated LDAP Authentication
Active: true
Type: DELEGATING
Created date: Sat Aug 02 12:59:54 CDT 2014
Updated date: Wed May 13 21:00:43 CDT 2020
Allowed operations: [UPDATE_ROLE, CREATE_USER, UPDATE_ROLE_ATTRIBUTE, DELETE_USER, UPDATE_GROUP, UPDATE_USER_ATTRIBUTE, UPDATE_GROUP_ATTRIBUTE, DELETE_ROLE, CREATE_ROLE, DELETE_GROUP, CREATE_GROUP]
Implementation class: com.atlassian.crowd.directory.DelegatedAuthenticationDirectory
Encryption type: null
Attributes:
"autoAddGroups": "Customer"
"crowd.delegated.directory.auto.create.user": "true"
"crowd.delegated.directory.auto.update.user": "true"
"crowd.delegated.directory.importGroups": "false"
"crowd.delegated.directory.type": "com.atlassian.crowd.directory.MicrosoftActiveDirectory"
"ldap.basedn": "dc=assurity, dc=local"
"ldap.external.id": "objectGUID"
"ldap.group.description": "description"
"ldap.group.dn": ""
"ldap.group.filter": "(objectCategory=Group)"
"ldap.group.name": "cn"
"ldap.group.objectclass": "group"
"ldap.group.usernames": "member"
"ldap.nestedgroups.disabled": "true"
"ldap.pagedresults": "true"
"ldap.pagedresults.size": "1000"
"ldap.referral": "true"
"ldap.secure": "false"
"ldap.user.displayname": "displayName"
"ldap.user.email": "mail"
"ldap.user.filter": "(&(objectCategory=Person)(sAMAccountName=*))"
"ldap.user.firstname": "givenName"
"ldap.user.group": "memberOf"
"ldap.user.lastname": "sn"
"ldap.user.objectclass": "user"
"ldap.user.username": "sAMAccountName"
"ldap.user.username.rdn": "cn"
"ldap.usermembership.use": "false"
"ldap.usermembership.use.for.groups": "false"

[Ryan Knapp]

Everything has been working for years and suddenly at some point recently user options are gone.