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Unable to create a new project

I am unable to create a new project, I am admin of the account so it shouldn't be a permissions issue. 

This is what I see...

Screenshot 2021-05-13 at 10.19.34 am.png

2 answers

2 accepted

1 vote
Answer accepted
John Funk Community Leader May 12, 2021

Hi Charlotte,

What do you see when you click the Projects menu option? Do you see Create Project under there?

Also, check the Settings > System > Global Permissions to see who can create a project. 

Nothing comes up when I expand the Projects menu. I don't see a create project ni here. 

I am admin for both the organisation and site for the product. 

However, I can't seem to get to Global Permissions? But I am on JIRA Cloud so I don't know if thats a different user journey to get there. 

This is everything I see under the settings tab. 


Screenshot 2021-05-13 at 11.06.48 am.png

John Funk Community Leader May 12, 2021

You only have site admin permission. You need to be a Jira Administrator to see the System permissions and create projects.

Thank you, I have managed to add myself as Admin. 

Like John Funk likes this
1 vote
Answer accepted

What type of admin are you; organization or site?

And are you a member of the "administrators" user group or the "jira-administrators" user group, or both?

I am admin for both the organisation and site. 

And I'm part of the site-admins group.

Screenshot 2021-05-13 at 10.58.25 am.png

To be able to create a project you must have the Administer JIRA global permission, as per

In order to access the Global Permissions screen you must be a JIRA Administrator and a JIRA System Administrator.

You acquire these permissions be being a member of specific user groups; "administrators" and "jira-administrators"


As a Site Admin, you may have sufficient permissions to modify your own user account and make yourself a member of those user groups. Since I am already a member of those groups and an org and site admin, I'm not able to test that theory.

Thank you, I have managed to add myself as Admin. 

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