Unable to Access Market Place

[Administrator]

I am receiving the the following error:

The Atlassian Marketplace server is not reachable. Available application updates will not appear on this page. 

When selecting Applications | Versions and Licences Option

This is affecting my ability to connect to Market place and obtain new plugins or update them. Including application updates.

Server running on SSL. I am attaching the log generated when system Attemps accesing Atlassian Market Place:

2017-08-18 08:12:22,529 https-jsse-nio-9757-exec-19 WARN creacore 492x197x1 1645sst 17.5.7.50 /plugins/servlet/applications/versions-licenses [c.a.u.application.marketplace.ApplicationMarketplaceQueriesImpl] Marketplace product query failed: com.atlassian.marketplace.client.MpacException$ConnectionFailure: java.net.SocketException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext)
2017-08-18 08:12:23,292 https-jsse-nio-9757-exec-10 WARN creacore 492x199x2 141yj45 17.5.7.50 /plugins/servlet/applications/versions-licenses [c.a.u.application.marketplace.ApplicationMarketplaceQueriesImpl] Marketplace product query failed: com.atlassian.marketplace.client.MpacException$ConnectionFailure: java.net.SocketException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext)

Please advise.

Thanks

[Administrator · Accepted solution]

All issues were related to wildcard SSL used to secure Jira. keystoreType has to be JKS and make sure to use keyAlias under connection in server.xml.

[somethingblue]

Hi Juan,

Are you able to access the Marketplace if you bypass SSL?

Also, besides the errors you posted are there other errors such as PKIX errors, etc?

Cheers,

Branden