Unable to Access JIRA but Confluence is working fine.

[Jay Bhatt]

Hi

I am unable to access JIRA from the same computer where I can access the confluence.

I work remotely for an organization. I can access JIRA and Confluecne both from thier laptop on my home network.

I am able to access all the other apps from my Personal Computer in work profile except JIRA. Confluence is working as well as I can log into Altassian but JIRA is giving error 403.

[BHUSHAN PATIL]

Hi @Jay Bhatt ,

following are some steps you can try to troubleshoot:-

Clear Browser Cache and Cookies: Browser cache and cookies can sometimes lead to unexpected issues. Try clearing your browser's cache and cookies, and then attempt to access Jira again.

Verify Firewall and Proxy Settings: If your organization uses a firewall or proxy server, make sure they aren't blocking access to Jira. Contact your network administrator to verify firewall and proxy settings.

Try Accessing from Different Browsers or Devices: Attempt to access Jira from different web browsers or devices to determine if the issue is specific to a particular browser or device.

also Check with Your Colleagues: Reach out to your colleagues and see if they are able to access Jira without any issues.

Regards,
Bhushan

[Jay Bhatt]

@BHUSHAN PATIL  thank you so much for yyour reply.

I am able to access from the different device on the same network i.e. work laptop from my home but unable to access from my PC.

I am able to access other Altassian apps from my PC and they are all verified by SSO and IAM from my organization. For some reason, only JIRA is not working.

Unfortunately, none of my colleagues work remotely so they are not in the same boat.

Thank you again for taking time to respond to my question.