Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Text renderer problem after migrating to Cloud

Edited

Jira Sever had the Jeditor pluging installed.

Migrated to the Cloud Version. There is no Jeditor plugin for Cloud.

All the content appears as markup text.

Tried changing to the Wiki renderer in the filed configuration but no change.

Any idea how I can get the text to dispplay in a Rich format?

1 answer

1 accepted

1 vote
Answer accepted

You'll need to edit all the text. 

The problem here is that the Jeditor add-on has stored a load of formatting information in a form of markup.  JIRA has its own storage format for formatted text with the rich renderers, and doesn't understand the Jeditor format.  All it can do is render what it sees as plain text as that.

Thanks Nic. I was afraid of that.

We are getting ready to migrate our on premise Jira and Jira service desk projects to the cloud. We have relied on JEditor to create our support tickets.
1. Has anyone found a faster way to edit the text after it has been migrated?

2. Is there a comparable cloud plugin that we can install in place of JEditor?

thanks,

Rae

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

👋 Looking for 15-20 volunteers to test Atlassian training content

Hi everyone! Are you interested in beta testing Atlassian University’s newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our newest training course, Basic reporting...

525 views 19 25
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you