Tempo Timesheet Gadgets are Causing Freezing

[Büşra Betül BAYRAM]

Hello,

We are using tempo Version:10.14.4 in our Jira server. Tempo Timesheet Gadgets are causing freezing of the Jira and the dashboard page is not responding. 

[Nexign Team · Accepted solution]

I've got notification from Tempo

We have released a hotfix with improvements for the Gadget performance in the latest version of Tempo Timesheets (v10.16.1).

The performance spike was caused by a new version of an external library used in most of the gadgets in combination with the gadget technology being outdated. This should now be improved.
Please update to the latest version and let us know if the problem persists.

Thank you for your patience.

Best Regards,
Tempo Support Team

Nothing about JIRA 7(

[Büşra Betül BAYRAM]

Yes indeed, a hotfix is released. I came to say this but you were faster than me. Thank you for the update :)

[Büşra Betül BAYRAM]

I did not see an update yet though... Our version is still on 10.14.4.

[Sebastian Pedraza]

Hi Everyone, If you have any issues that stops you from upgrading to our latest version where this has been fixed, please contact our Support team and specify what version you have. https://tempo-io.atlassian.net/servicedesk/customer/portal/6

We continue working on this issue so we would like to know what versions our Customers need this fix on and consider the next steps.

Thanks,

Tempo Support

[azade bagheri]

Hello Sebastian,

I have the same problem.

and I can't update plugin for this time. I want disable user timesheet gadget module in tempo plug-in, but i don't now which module must be disabled?

can help me to resolve this.

Thank's

Azadeh

[Nexign Team]

I switched off 2 modules with the same name:

Tempo Gadget User Timesheet

 (tempo-gadget-user-timesheet)

[Büşra Betül BAYRAM]

Hello @azade bagheri

@Nexign Team 's suggestion is true but do not forget to restart JIRA after disabling modules. 

[Sebastian Pedraza]

HI @azade bagheri if the suggestion above to restart after still doesn't work, please open a request in our portal (https://tempo-io.atlassian.net/servicedesk/customer/portal/6 ) so we can investigate in more detail your case to help you out.

Best Regards

Sebastian

[Danyal Iqbal · Accepted solution]

Your best bet is to contact support team.

[Büşra Betül BAYRAM]

I did indeed. I saw other ppl having the same problem as we did so I just wanted ask here too. Thank you for your concern though.

[Tryggingastofnun rikisins]

The same problem. We are using jira verison 8.4.1, Tempo version 10.8.0 

[Büşra Betül BAYRAM]

Tempo team replied my ticket and said they defined this problem as a bug and they will trying to root the problem and release a bug fix. Until then we can not use the gadget I suppose. 

[Crea]

we have exactly the same problem.

we are using jira software 8.5 and latest tempo version (released today)

[Nexign Team]

We have the same problem. We disabled gadget in plug-ins and restarted JIRA.

Tempo Timesheets 8.5.13.

[Bruce Goins]

Can somebody provide the link to the Tempo Bug ticket for this issue?

Thanks in advance

[Büşra Betül BAYRAM]

I got this reply from them, If there will be an update I can tell you from here too.

Hi Büşra,
Thank you for reaching out to Tempo Support.

We are suspecting this to be a bug as we have got other similar reports. Our development team has an ongoing investigation and will once the root cause has been concluded eventually release a fix. You will be notified once the fix has been released and until then the status of this ticket will be set as On-hold.

Thanks for reporting this to us.

[Stanislav Petr]

Hi Büşra,

we are facing the same problem on PROD and TEST instances on one of our client who has older versions of Jira 7.11.2 and Tempo Timesheets 8.13.1 because of expired maintenance.

We were testing couple scenarios and the "User Timesheet" gadget caused browser to freeze if "previous period" has been chosen. My colleague got it frozen in other options too and functional in Internet Explorer.

Would you be so kind to share the Tempo support ticket or share it with us?

Thank you. S

[Büşra Betül BAYRAM]

Hi Stanislav,

We are facing the problem with both tempo team timesheet gadget and tempo user timesheet gadget, and the period is not making any difference, it freezes. I may try to sharing the ticket if you provide me an email address.

[Stanislav Petr]

Hi Büşra,

here it is - petr at servodata dot net

Thank you very much

S

[Büşra Betül BAYRAM]

I shared the support ticket with you.

You're welcome :)

[Stanislav Petr]

Thank you very much Büşra :-)

[Jan]

@Büşra Betül BAYRAM  My users are reporting same issue, will you update this thread when they release the fix?

[Büşra Betül BAYRAM]

Sure, I will try to update here :)

[Nexign Team]

Do you all have JIRA performance problems due to this bug?

I noticed that count of worker threads increased rapidly

[Büşra Betül BAYRAM]

Yes indeed. In our company we have local network which only can connect the internal server, Jira Server is one of them. After this bug, I have problems to use Jira at local computer. but at Internet computer, no problem is occurred yet.