Switching Between JIRA and Confluence

[Jeff Ma]

Hi,

We have an issue where we are getting logged off everytime we switch between JIRA and Confluence even though it's 2 different accounts.

First, we don't host our on Atlassian products, but rely on your cloud so we have nothing to edit on our side that is code-related.

1. Log into Confluence with TEST@example.com

2. Go to JIRA you can't access the normal JIRA tickets you could with our other account, TEST2@example.com

3. You double check and find out that it shows you logged into JIRA as TEST@example.com

4. You log out and log in with TEST2@example.com

5. You go back to Confluence and are unable to access any articles you wrote with TEST@example.com

6. You check and find out you are logged in with TEST2@example.com

And the cycle goes around and around.

Can you please provide any clarity?

[Jeff Ma]

Issue is atlassian hosts us on the cloud. We don't have anything on premise.

[Tuncay Senturk]

Hello,

I'm not sure but it seems that you're running both applications in same server and their cookies are overridden.

You should separate their context urls as described here.

Hope it helps