Send email when asset attribute date is expired

David Hart February 23, 2024

We have device and license assets that have expiration dates. Is it possible to email an alert when those dates expire?

2 answers

1 vote
Kalyan Sattaluri
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 23, 2024

Hello @David Hart 

Not sure how familiar you are with automations etc Please take a look at below KB article. If all you need is email when expired, after the JQL search, you just send the email as action. Instead if you want to edit the objects as well, please follow along the article.

https://confluence.atlassian.com/jirakb/how-to-update-object-status-to-expired-using-automation-in-assets-1072219008.html

 

1 vote
Uday Kiran Bhaviri
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 23, 2024

Hi @David Hart You can set up a scheduled automation rule in assets and use Lookup objects to retrieve a list of objects that match the expiry dates (so as everyday - when this automation runs and matches with expiry date) and action should be send an email.

https://confluence.atlassian.com/servicemanagementserver/configuring-assets-automation-rules-1044784502.html

 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events