Send an Email notification when the issue's status change

[Thomas Sacco]

email not send on event change

[Mohamed Benziane]

Hi Thomas,

What do you have on your notification scheme ? 

[Thomas Sacco]

for the event "issue closed" I added

Issue Closed

Project Role (Service Desk Team) Single Email Address (agreco@heinekenusa.com) Single User (sbhasin)

[Mohamed Benziane]

In your workflow do you have the fire event postfunction?

[Thomas Sacco]

Yes, but it says fire a generic event, not the issue closed event.  I think this is where I should add the Issue closed event, but add Post Function is grayed out.

1. Set issue status to the linked status of the destination workflow step.
2. Add a comment to an issue if one is entered during a transition.
3. Update change history for an issue and store the issue in the database.
4. Re-index an issue to keep indexes in sync with the database.
5. Fire a Generic Event event that can be processed by the listeners.