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Script Runner Behavior - Require comment on Due Date change

I have an internal customer that would like to require a comment if the due date for an issue is changed

1 answer

1 accepted

1 vote
Answer accepted
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 15, 2023

Hi @Sam Lin ,

you should put in place a behaviour on due date field. 

def commentField = getFieldById("comment");

commentField.setRequired(true);

Hope this helps,

Fabio

@Fabio Racobaldo _Herzum_ Thanks for this.

i just changed only the description on edit view and it's still saying Due date is required even though due date has not been changed. 

Can you please help me out. 

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 17, 2023

hey @Sam Lin , you need to put provided code in due date field and not on initializer. That should be the reason

this is not working for me.

Ah, i believe I have written on the due date field itself and not on the initializer, I'm I doing something wrong here?Screen Shot 2023-04-17 at 1.23.12 PM.png

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 17, 2023

hey @Sam Lin ,

Try this code :

def currentDueDate = underlyingIssue?.dueDate?.dateString
def dueDate = getFieldById(getFieldChanged())
def description = getFieldById("description")

if ((dueDate.value as Date).dateString != currentDueDate.toString()) {
    description.setRequired(true)
} 
else {
    description.setRequired(false)
}

Thanks @Fabio Racobaldo _Herzum_  this code works
 

def currentDueDate = underlyingIssue?.dueDate?.dateString

def dueDate = getFieldById(getFieldChanged())

def commentField = getFieldById("comment");

if ((dueDate.value as Date).dateString != currentDueDate.toString()) {

commentField.setRequired(true)

}

else {

commentField.setRequired(false)

}

however when i try to set an error when due date is changed 

commentField.setError("Due Date has changed please enter the comment")

its not updating the ticket, without this set error its working as expected.
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 18, 2023

Thnaks for the feedback @Sam Lin . Please mark my answer as accepted :)

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