Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Project Admin Users & Roles page is blank.

Project Leads/members of Administrators role of some(not all) projects are reporting that their project's Users & Roles page is blank.  The Extended Project Permissions is enabled with all prerequisites met , and the project permission for Administer project includes the Administrator role.  I have seen via Zoom that except for the headers & left side column,  the Users & roles section of the page is blank.   This was working previously and I can't point to a definitive time or event when this started to occur.  I do not see this problem when logged in as a system administrator.  I have also tested settings with a dummy user account -- and do not see this issue.

Am I missing something?
Has anyone else experienced this?
Where in Jira Server 8.10 would I begin to look for possible causes? 

 

 



2 answers

UPDATE:  The condition is reproduced using Internet Explorer on Windows 10.  

0 votes
Daniel Ebers Community Leader Feb 19, 2021

Hi Kevin,

have you had a look into atlassian-jira.log if there is an error logged (would need help of the person having access to the operating system of the server mostly if you want to observe "live" what the log file shows when an user clicks on "Users & Roles").

Other than that I am wondering if there are any Apps installed that interfere with some of the project in this matter. During off-business hours you could try to disable them and re-test, or, even put Jira into safe-mode where all Apps will be disabled temporarily.

Regards,
Daniel

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
8.10.0
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,120 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you