One project is not visible to anyone. "Requested board can not be viewed..."

I, the admin, can see the board just fine. Majority of people get, "This board can not be viewed because it does not exist or you do not have permissions..." Each person I've checked with have full admin rights to view, edit, change.

One person can see the issues, just not the Kanban board.


He see's this...

3 answers

3 accepted

0 vote

Boards are not projects.

Check who the board is shared with, and also that the same people have at least "browse project" in the projects it is displaying.

So I understand boards are not projects, however I might be unaware how to ensure the board is shared with the right people.


Here you can see I've added the people that need access to the board as admins.

Is there a specific place where I can add the board as well?

Totally lost.

Go to Board Settings and then the General option under Settings on the left. Check to see if the Filter is shared with the right people - either public or a group that you want to see it. 

Thanks John. That did it. I would started breaking keyboards. 

0 vote
Peter DeWitt Community Champion Oct 04, 2017

@Casey Jones, For users to be able to access a board they need access to both the Board (like you have in the image above) and the Filter that the board uses.  It's this second one that usually trips people up. 



Thank you. This solved my issue. You're amazing.

1-Users need to have access in projects contained by the board filter

(check project permissions)

2-Check Board Filter Query (you can easily share it with the mentioned projects above, that way you don't have any missmatch with project permissions)

Thank you! I was lost but since the filter is now shared, everything works.

Glad to hear that :)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

13,221 views 15 14
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you