Welcome to the community where your peers try to provide you with assistance.
You need to take a logical approach to troubleshooting the non-receipt of emails. Working through a path that enables you to focus on where the issue may lie.
Here is a simple path to get you started.
Q1. Are you receiving any emails from Jira?
If yes - then proceed to Q3
Q2. Is your email address correct in Jira?
Q2a. Have you checked your spam folder?
Q2b. Are colleagues receiving email from Jira?
Q3. Is the problem only for certain projects?
If for all projects do they all share the same notification scheme?
Review the notification scheme associated with these projects.
Following an approach like this will enable you to identify what is causing the issue.
Here are a couple of additional things to check.
1. Is your email address correct? Check your profile and make sure that it is correctly entered.
2. What differences are there between yourself and the colleague who receives the emails. Do you need to change/add any group membership?
I assumed that you have administrator permissions. Looking again at your sceenshot it is possible that I made a wrong assumption on that.
If you do not have the administrator role you will not be able to access this page. And you will need to reach out to your instance administrator for help.
Assuming you do have the administrator role you can also access the notifications page by following these steps.
1. Click on administrator cog (top right)
2. Select projects
3. Use the search to find your CSR project
4. Click on project name
5. Click on notifications link in left hand menu.
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