New User not able to log in

We have been using HipChat for a while now and it has worked fine.  However, we just added a new employee ans she is not able to log in.  She's stuck in a loop now.

The HipChat system reconizes her email and other users can see her name in our employee list, but she is not able to get past the log in screen.  Here is the error we get when she enters her email address:

"We don't recognize that email address. Check it for typos or try your group's domain."

The email is spelled correctly.  

If we try to join an existing group, we get the following message:

"You already have an account on HipChat. Please sign in."

If she tries to sign in, it just goes to the 1st error above.

Can someone help us?

1 answer

We had the same issue.  We had to open a ticket with HipChat to have the user account deleted from their database. At which point we re-added and no issues since. 

Thanks, Shawn!  I thnk we'll have to do that.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 26, 2019 in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

633 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you