Hello everyone,
The problem I encounter is that in the getMail configuration of a certain project, whenever an e-mail is retrieved the project's mailbox is added in the list of watchers for the issue created.
As of this action for any comment added, the project's mailbox gets a notification E-mail which is then consumed again by the E-mail handler thus creating a loop.
Any suggestions?
There is an MS Exchange mailbox (and a corresponding Active Directory user), named "cs10-support".
This e-mail address is specified in the Notifications Scheme's "project e-mail address" (see screenshot below).
So it is used
The problem is, as mentioned, that whenever an e-mail is fetched and processed from this mailbox, the handler arbitrarily adds Cc: cs10-support@our.domain.europa.eu (well, actually, cedefop.europa.eu, but removing this for spam reasons). See screenshot 2 below.
Thanks
2016-01-12_13h17_36.png
image2016-1-12 13:28:7.png
Do you have a jira user with this e-mail?
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yes, but only by chance: Since it's an Active Directory user and JIRA users are synced from the AD.
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Is it allowed for this user to be a watcher? See project permissions.
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Why comment appears when smb is added into watchers list? In my JIRA this event is not commented. Maybe you have some customisation about this?
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Dear Vasiliy, When the issue is commented or updated or closed based on the customized notification schema, e-mails are sent to the watchers (among others). What I can't find out is why the project's mailbox is added to the watcher's list in the first place
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Try to analise custom event listeners. Maybe you have one to do this. Inspect it in order to find usages of WatcherManager(https://docs.atlassian.com/jira/6.4.3/com/atlassian/jira/issue/watchers/WatcherManager.html)
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I checked but there aren't any custom events fired nor any post function that causes the mailbox to become part of watcher's list.
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Could you explain what does it mean project's mailbox. It seems that you have a user with this mailbox. Is is rigth?
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