Labels in new jira version

[Jaime Viyuela]

I can´t find the "labels" in the new jira version..

I have to change to the old version if i want to include them

What can i do?

[Angélica Luz · Accepted solution]

Hi Jaime,

Just to make sure that we are on the same page, can you please let us know what is the type of the project?
I see that this question is flagged as Jira Core, but I saw that you also have Jira Software and Service Desk on your instance, so we need to confirm what type of project you can't find labels to post here the correct steps.

Regards,
Angélica

[Jaime Viyuela]

IN all my jira projects (is jira software in cloud) happens the same.

[Angélica Luz]

Is the project a next-gen one? To confirm if it's a next-gen you can check on the sidebar this information:

If so, please go to Project settings > Issue types > Select the issue type and confirm if the field label is added.

[Jaime Viyuela]

When i click in project settings:

Then i click in the issue type and only this appears

[Angélica Luz]

Thank you for the screenshots. The options are different because you are using a classic and not a next-gen project.
Please, go to the Project settings > Issue layout and click on Edit layout to check if the field Label appears on the list. Make sure that the field is placed on the "Primary fields" section.
Also, if possible, send us a screenshot of a ticket where the field label does not appear.

[Jaime Viyuela]

Done.

Thanks