Kanban Boards Broken After 7.9.1

[Michael Mercurio]

Hello,

After updating our JIRA server to 7.9.1, I started getting the following message when trying to view any Kanban board:

An error occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

1. • Exception: Object doesn't support this action
   • Resource: http://[JIRA URL]:8080/s/63e0c9e3eaf4c3b1453de0bcf05c9619-CDN/5bpfoo/79001/b6b48b2829824b869586ac216d119363/ef295ea76f3d6167062d5914a6d889bd/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true
   • Line: 5721
   • Column: 2146

Environment

Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; rv:11.0) like Gecko

Stack trace

• TypeError: Object doesn't support this action
• at AJS.parseUri (http://[JIRA URL]:8080/s/63e0c9e3eaf4c3b1453de0bcf05c9619-CDN/5bpfoo/79001/b6b48b2829824b869586ac216d119363/ef295ea76f3d6167062d5914a6d889bd/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:5721:2146)
• at e.getStateFromUri (http://[JIRA URL]:8080/s/63e0c9e3eaf4c3b1453de0bcf05c9619-CDN/5bpfoo/79001/b6b48b2829824b869586ac216d119363/ef295ea76f3d6167062d5914a6d889bd/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:5709:854)
• at e.toViewState (http://[JIRA URL]:8080/s/63e0c9e3eaf4c3b1453de0bcf05c9619-CDN/5bpfoo/79001/b6b48b2829824b869586ac216d119363/ef295ea76f3d6167062d5914a6d889bd/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:5709:562)
• at r.getCurrentUrlState (http://[JIRA URL]:8080/s/63e0c9e3eaf4c3b1453de0bcf05c9619-CDN/5bpfoo/79001/b6b48b2829824b869586ac216d119363/ef295ea76f3d6167062d5914a6d889bd/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:5712:3015)
• at u.init (http://[JIRA URL]:8080/s/63e0c9e3eaf4c3b1453de0bcf05c9619-CDN/5bpfoo/79001/b6b48b2829824b869586ac216d119363/ef295ea76f3d6167062d5914a6d889bd/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:5913:2533)
• at j (http://[JIRA URL]:8080/s/3021863775fa7baa2a81fc88527a226f-CDN/5bpfoo/79001/b6b48b2829824b869586ac216d119363/ec4c7026e785f91221e62339fae9bf24/_/download/contextbatch/js/_super/batch.js?locale=en-US:66:50)
• at n.fireWith (http://[JIRA URL]:8080/s/3021863775fa7baa2a81fc88527a226f-CDN/5bpfoo/79001/b6b48b2829824b869586ac216d119363/ec4c7026e785f91221e62339fae9bf24/_/download/contextbatch/js/_super/batch.js?locale=en-US:67:361)
• at ready (http://[JIRA URL]:8080/s/3021863775fa7baa2a81fc88527a226f-CDN/5bpfoo/79001/b6b48b2829824b869586ac216d119363/ec4c7026e785f91221e62339fae9bf24/_/download/contextbatch/js/_super/batch.js?locale=en-US:55:418)
• at Q (http://[JIRA URL]:8080/s/3021863775fa7baa2a81fc88527a226f-CDN/5bpfoo/79001/b6b48b2829824b869586ac216d119363/ec4c7026e785f91221e62339fae9bf24/_/download/contextbatch/js/_super/batch.js?locale=en-US:65:10)

I've checked the log analyzer but there's nothing in there relating to boards. Does anyone have any idea what this means, or how to fix it?

[Shannon S]

Hi there,

Can you let me know what browser you're able to replicate this problem in?

It seems we have a bug in IE11 that throws this error:

• JSWSERVER-16572

If you can just let us know which browsers have the problem and their versions, I can update the developers.

Regards,

Shannon

[Michael Mercurio]

Hi Shannon,

Sorry about that! I knew I was forgetting something. We're using IE11. I just tried it in Chrome and it works there.

[Shannon S]

Michael,

Thank you for confirming that! We're currently working on a resolution for this but in the meantime, you will need to use another browser for certain tasks.

Thank you for your understanding. I would recommend voting on the bug ticket since it helps us keep track of the number of users who are running into the issue.

Do let me know if you have any questions.

Kind regards,

Shannon