We have upgraded JIRA from 6.0.7 to 6.3.7. After upgrade JIRA didn't startup.
This error was showing :-
Error occurred while starting component 'com.atlassian.jira.service.DefaultServiceManager'. caused by: Error creating underlying Quartz scheduler
Please help us in resolving this issue.
We would need to see more of the error to understand what went wrong. Please collect the logs manually by going to <JIRA_INSTALL>/logs and <JIRA_HOME>/log combining all the logs into one zip file. Then send us the same thing as what you wrote above, and those logs to email@example.com
I received the same error when upgrading to this version.
When I looked in <jiraHome>/log/atlassian-jira.log I saw several entries like:
2014-10-22 09:30:43,965 localhost-startStop-1 ERROR [core.entity.jdbc.DatabaseUtil] Could not create table "JQUARTZ_BLOB_TRIGGERS" 2014-10-22 09:30:43,965 localhost-startStop-1 ERROR [core.entity.jdbc.DatabaseUtil] SQL Exception while executing the following: CREATE TABLE JQUARTZ_BLOB_TRIGGERS (SCHED_NAME VARCHAR(120), TRIGGER_NAME VARCHAR(200) NOT NULL, TRIGGER_GROUP VARCHAR(200) NOT NULL, BLOB_DATA BLOB, CONSTRAINT PK_JQUARTZ_BLOB_TRIGGERS PRIMARY KEY (TRIGGER_NAME, TRIGGER_GROUP)) Error was: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: Specified key was too long; max key length is 1000 bytes
as per the instructions at https://confluence.atlassian.com/display/JIRA/Connecting+JIRA+to+MySQL
if your log doesn't show those same entries then this probably isn't the course of action for you, but I hope it is and that you can get running again.
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