Jira time out issue

[Evonne Fernandes]

We are using a client instance of Jira cloud using our company ID. Jira seems to be logging out after 15 mins of inactivity every time. We have raised this issue with the IT team for client and Atlassian, but they routed us to our company mentioning this is a domain issue. Our company IT is mentioning this is a client instance of Jira hence either the client or Atlassian should extend the timeout time. We have been running between 3 IT teams but no solution. Can anyone suggest how we can resolve this issue.

[Mikael Sandberg · Accepted solution]

Hi @Evonne Fernandes,

Welcome to Atlassian Community!

The only thing that controls idle session duration on the Atlassian side would be if you have an authentication policy set that have a duration set to shorter than the default 30 days.

Are you using an identity provider like Okta to get access to Jira? Does this happen in any browser, or is it just specific to one?

[Evonne Fernandes]

Thank you for the welcome.

We do not use Okta to access Jira.

It logs out on all browsers post 15 mins idle time.

[Joe Pitt]

I suspect this is a security parameter. In the DoD world the user is logged out if they aren't active after 15 minutes. The problem with Jira and other applications is you may be filling out areas on the screen, get a phone call, or something else, but if the application doesn't communicate with the server it figures you're inactive and logs you out. This is a common complaint. On trick we use with Jira is have a dashboard with a gadget that refreshes every 15 minutes on our screen when not actively doing something else. It isn't a perfect solution, but it works most of the time.