Jira issue just vanished from GreenHopper backlog

It was reported a problem to me: a specific jira issue is nowhere to be found inside the GH board.

I tried to investigate doing the following:

  • tested the board filter - it is valid and it will match the issue
  • checked that the issue Status is mapped inside GH
  • reindexed Jira
  • checked the logs for any error messages, none related to this issue

What else should I do? The issue is there but the team cannot use it.

1 answer

Quickfilter on board is hiding it maybe?

Not in this case, I already created a bug regarding the lack of visibility regarding active quick filters, but that's another problem. Imagine that copying the filter from the board will return the issue but when inside GH, I am not able to see it.

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