Whenever I try to start the Jira application. I'm getting the below error log in catalina.out file. Any help?
NOTE: Picked up JDK_JAVA_OPTIONS: --add-opens=java.base/java.lang=ALL-UNNAMED
--add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.base/java.util=ALL-UNNAMED
--add-opens=java.base/java.util.concurrent=ALL-UNNAMED --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED
[0.001s][warning][gc] -Xloggc is deprecated.
Will use -Xlog:gc:/home/opt/app/atlassian/jira_install/logs/atlassian-jira-gc-%t.log instead.
<JAVA_HOME>/lib/ext exists, extensions mechanism no longer supported; Use -classpath instead.
.Error: Could not create the Java Virtual Machine.
Error: A fatal exception has occurred. Program will exit.
And when I try to stop the application. I'm getting below error
[root@xxxs1 atlassian]# service jira stop
executing using dedicated user
Atlassian Jira
Version : 8.20.8
If you encounter issues starting or stopping Jira, please see the Troubleshooting guide at https://docs.atlassian.com/jira/jadm-docs-0820/Troubleshooting+installation
Server startup logs are located in /home/opt/app/atlassian/jira_install/logs/catalina.out
Using CATALINA_BASE: /home/opt/app/atlassian/jira_install
Using CATALINA_HOME: /home/opt/app/atlassian/jira_install
Using CATALINA_TMPDIR: /home/opt/app/atlassian/jira_install/temp
Using JRE_HOME: /home/opt/app/atlassian/jira_install/jre/
Using CLASSPATH: /home/opt/app/atlassian/jira_install/bin/bootstrap.jar:/home/opt/app/atlassian/jira_install/bin/tomcat-juli.jar
Using CATALINA_OPTS:
Using CATALINA_PID: /home/opt/app/atlassian/jira_install/work/catalina.pid
/home/opt/app/atlassian/jira_install/bin/check-java.sh: line 31: [: -ne: unary operator expected
/home/opt/app/atlassian/jira_install/bin/set-gc-params.sh: line 5: [: -ge: unary operator expected
PID file found but either no matching process was found or the current user does not have permission to stop the process. Stop aborted.
Hi @Andy Rusnak ,
1. I had cloned to the already existing dev instance from prod which is on the same version. After this, we started getting this error.
2. service jira start/stop
3. We don't see any process running with the ps command
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Hi @Andy Rusnak ,
I'm able to solve the JVM issue, but got stuck at the below issue: Any help ?
2022-09-02 18:09:32,250+0000 localhost-startStop-1 ERROR [c.a.jira.startup.SystemPluginsEnabledHealthCheck] We couldn't start the following plugins:
- Jira Projects Plugin (com.atlassian.jira.jira-projects-plugin)
- Atlassian Navigation Links Plugin (com.atlassian.plugins.atlassian-nav-links-plugin)
- Atlassian Jira - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin)
- Applinks - Plugin - Core (com.atlassian.applinks.applinks-plugin)
- Embedded Gadgets Plugin (com.atlassian.gadgets.embedded)
- Gadget Directory Plugin (com.atlassian.gadgets.directory)
- Atlassian Jira - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)
- Atlassian Jira - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin)
- Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
- Atlassian Jira - Plugins - REST Plugin (com.atlassian.jira.rest)
- Opensocial Plugin (com.atlassian.gadgets.opensocial)
- Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard)
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Hi @RS ,
Glad to hear you were able to resolve the JVM start issue. In terms of the plugin issue, we would likely need to review the atlassian-jira.log during the start up to see what error the plugins are throwing.
There is also Troubleshoot a Jira Server startup failed error knowledge base article that walks through several possible scenarios for this type of behavior. So this may also be a good place to start along with reviewing the atlassian-jira.log during the startup to see if there are any error messages that surface within that log.
Best,
Andy
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