Jira Upgrade to 8.13.8 Stuck at extracting files

[Roy Rizkallah]

I have Jira8.5 installed and running smoothly. Whil trying to upgrade to 8.13.8 the installation starts and at the end stucks at extracting files. Any Help?

[Jakub Szczepaniak]

[UPDATE]

===================

After several hours (up to 9 hours) installer finished the upgrade. 

Overall, this is very unintuitive behaviour for installer.

I have voted in https://jira.atlassian.com/browse/JRASERVER-71842 to make it better.

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Hello,

I have the same problem.

I`m trying to upgrade Jira Software 7.5.1 to Jira Software 8.13.11 and have the same issue.

What I`m doing is:

• all plugins disabled
• all applinks removed
• stop service
• remove (backup) of /plugins folder in JIRA_HOME
• running installer as an administrator
• after several minutes, backing up JIRA_INSTALL and extracting new files installer got stuck on extracting files... 

Since I am doing test upgrade on Jira replica from production this is my 3rd attempt and I am keep restoring snapshot from VM and trying various approaches.

Maybe manual installation (downloading .zip) will help?

[Pavel Junek]

Hi,

And what's wrong with extracting files? This is how the standard upgrade takes place.

• Do you use Linux or Windows?
• How exactly do you upgrade?
• Follow the procedure according to the manual - Upgrading Jira applications ?

Pavel

[Roy Rizkallah]

@Pavel Junek 

IT is stuck on this window. I am using windows, and I choose to upgrade existing jira insalled

[Pavel Junek]

I wonder if it block an antivirus, that won't run the extracted files.
Since this is a Windows server, I recommend trying to run the upgrade again after restarting the server.

[Dong Park]

I'm having the same issue.  Have you found the solution to the issue?

[Roy Rizkallah]

Hi @Dong Park , 

Still have the same problem. Not solved yet. 

Did you manage to solve it ? No antiviurs installed on the server.

[Dong Park]

Hi @Roy Rizkallah ,

I've never successfully upgraded Jira Core, Jira Software, and Jira Service Desk on Windows machine.  I don't think this is due to antivirus because no issue installing from fresh on the same machine.  

I honestly think Atlassian doesn't put much efforts on Windows as much as they do on Linux for Jira.  I'm having so much problems with Jira on Windows.  

To name a few:

1.  dbconfig.xml gets wiped out if the Java tool hangs or stuck.

2. Upgrading Jira(which doesn't work) removes Windows service, and now I can't manually install the service anymore(another issue).

3. Upgrading Jira(which doesn't work) removes jks file(https) and changes the config file back to port 80(http),  doesn't mention in the upgrade doc.