Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira ServiceNow Integration

Hi all,


First post here & new to Jira, we are in the process of setting up a bi-direction Jira - SNOW integration (using Jira Spoke in SNOW) and all is going well except we are getting duplicate tickets created. On investigating further, it looks like the initial ticket is created as expected but seconds later a duplicate ticket seems to be triggered by the webhook.

We suspect we will need 2 webhooks (create & update) with different JQL queries to support the integration process.

I'm not sure how to configure the JQL for 'create'

Our update JQL looks like this : JQL: project = "Hyper Care" AND issuetype = Bug 

I'm not sure how to set it up for 'create' to stop the duplicate. I suspect it will be something like:  project = "Hyper Care" AND issuetype = Bug AND <<created by is SNOW Integration user

Any assistance would be greatly appreciated.




1 answer

1 accepted

0 votes
Answer accepted

Hi @Sean McGuire 

For the example provided, it would likely be:

project = "Hyper Care" and issuetype = Bug and creator = "Snow Integration User"

^ Whether this works is dependent on the use-case. Is this issues (and therefore the duplicate) being created in Jira from SNOW?

Perhaps give this a go and let us know some more specifics if it doesn't work as expected :)


Thanks Stephen, thought that might be the case.


Much appreciated.

Hello Stephen/Sean,

I have a similar Use Case where Issue needs to be created in Jira from Snow using web hook. But also creates a duplicate back in SNOW

I tried using the JQL Used--> issuetype = Incident AND creator = 557058:3404828b-aa5b-41b3-b39b-adf096667073

No luck yet.

Please let me know if anything worked.





I am facing the same issue , when new comment is created in jira from Snow  using webhook.

 please let me know if any solution is there to fix this,

Thanks in advance


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Confluence Cloud

🎨 Add some visual life to your templates

Hi Atlassian Community, My name is Avni Barman, and I am a Product Manager on the Confluence Cloud team. Based on feedback from you, we are giving admins more power to create templates that a...

123 views 1 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you