First post here & new to Jira, we are in the process of setting up a bi-direction Jira - SNOW integration (using Jira Spoke in SNOW) and all is going well except we are getting duplicate tickets created. On investigating further, it looks like the initial ticket is created as expected but seconds later a duplicate ticket seems to be triggered by the webhook.
We suspect we will need 2 webhooks (create & update) with different JQL queries to support the integration process.
I'm not sure how to configure the JQL for 'create'
Our update JQL looks like this : JQL: project = "Hyper Care" AND issuetype = Bug
I'm not sure how to set it up for 'create' to stop the duplicate. I suspect it will be something like: project = "Hyper Care" AND issuetype = Bug AND <<created by is SNOW Integration user
Any assistance would be greatly appreciated.
For the example provided, it would likely be:
project = "Hyper Care" and issuetype = Bug and creator = "Snow Integration User"
^ Whether this works is dependent on the use-case. Is this issues (and therefore the duplicate) being created in Jira from SNOW?
Perhaps give this a go and let us know some more specifics if it doesn't work as expected :)
I have a similar Use Case where Issue needs to be created in Jira from Snow using web hook. But also creates a duplicate back in SNOW
I tried using the JQL Used--> issuetype = Incident AND creator = 557058:3404828b-aa5b-41b3-b39b-adf096667073
No luck yet.
Please let me know if anything worked.
Calling all Confluence Cloud Admins! We created a new Community Group to support your unique needs as Confluence admins. This is a group where you can ask questions, access resou...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events