JIRA crashes daily with no error.

atlassian-jira.log output:


2017-07-15 11:36:14,950 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
2017-07-15 12:36:10,964 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2017-07-15 12:36:14,950 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2017-07-15 12:36:14,950 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
2017-07-15 14:30:25,584 localhost-startStop-1 INFO [c.a.jira.startup.JiraHomeStartupCheck] The jira.home directory '/var/atlassian/application-data/jira' is validated and locked for exclusive use by this instance.
2017-07-15 14:30:25,697 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

****************
JIRA starting...
****************

-----------------------------------

The java process was gone in 2017-07-15 12:36:14, and then I manuly start JIRA by ./start-jira.sh in 2017-07-15 14:30:25.

1 answer

0 vote

Can you show us the ends of the <jira home>/log/atlassian-jira.log and <jira install>/logs/catalina.out at the time of one of your crashes please?

These two will almost always contain an error message telling us why it halted. 

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