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Issue remains "Unresolved" after prompt screen and post-function

Hello, I am encountering a problem with the resolution attribution :

I have setup the transition when moving to "done" to prompt the user to choose a resolution from a screen and disabled the auto-resolution of the "Done" column.

The post function "UpdateIssueFieldFunction; field.name = resolution; field.value = " is also set up.

However, even though the resolution prompt screen works perfectly, the resolution chosen in this screen is not attributed to the current issue and it remains "unresolved" after being moved to the "done" column.

What have I missed ?

Thank you for your help.

1 answer

1 accepted

3 votes
Answer accepted
Charlie Misonne Community Leader Mar 22, 2019

Hi Arnaud

Have you tried removing that post function? To my understanding it clears the resolution field value.

Charlie is spot on - you are asking the user for a resolution, then later in the transition using a post-function to blank it out.  Bin the post-function, you'll find it works fine then!

Thanks guys! I work with Arnaud and this fixed the issue. Thanks again!

Indeed, thank you !

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