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Issue icons are not showing up in jira automated release notification email

Bhawna Sharma
Bhawna Sharma
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March 11, 2022

Hi Team,

While sending out automated release notification emails, issue icons are not showing up in the email also we are facing similar issue with general emails as well.

Capture5.PNG

Please help.

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Jack Brickey
Jack Brickey
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March 11, 2022

my thoughts...

  • Are multiple people seeing this?
  • Was it previously working and recently broken?
  • What mail client?
  • What about system notifications?

I have not seen this. It might require Atlassian support as something may have broken with recent update.

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Jack Brickey
Jack Brickey
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March 11, 2022

Also are the icons default or custom?

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Rilwan Ahmed
Rilwan Ahmed
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March 11, 2022

Hi @Bhawna Sharma ,

Welcome to the community.

I dont have the resolution, but could find a Bug ticket with similar issue. 
https://jira.atlassian.com/browse/JRACLOUD-47545 

Request you to contact support for further analysis: https://support.atlassian.com/contact/ 

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