Is there a way to pause an Atlassian Cloud instance?

[Arthur Csertus]

Hi,

I have a project that is awaiting further specs and will be on-hold for the next 6 months or so. It is the only project on the Atlassian Cloud instance and I would like to pause it and not pay the monthly fee for these months or maybe pay a smaller fee for parking the instance. 

Is this possible?

Many thanks,

Arthur

[Nic Brough -Adaptavist- · Accepted solution]

No, once you stop paying for the system, it is shut down and deleted.

You could export everything to a backup and then restore it when you restart and buy a new system, that's the closest I think you can get.

[Scott Theus]

Hi @Arthur Csertus,

As @Nic Brough -Adaptavist- said, there is no way to "pause" the instance.  To save costs you could deactivate all of the users except the site-admins to maintain the project in the Cloud while it is on hold. 

(Note...Deactivate the users, do not delete them. If you remove them completely it could cause a host of other issues when you try to restart the project.)

-Scott

[Mirek]

There is nothing like that officially. You have a working instance you generally pay for it. More info you can find in below FAQ about cloud licensing...

https://www.atlassian.com/licensing/cloud#cancellations-and-refunds

But.. Technically on Cloud you pay for users (guess you pay monthly), so maybe by reducing number of users that can get access and that the way of having "smaller fee" or simply export Cloud data, cancelling subscription and import it back again after 6 months... 

[Arthur Csertus]

Thank you all very much for your answers.