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Is there a way to disable inline links (Bug report SmartLinks applying to all links?) Edited

Is there a way to disable inline links, they are really unuser friendly.

Reasons:

1. I want to see what this link actually goes not not just the icon and title, if I did not want that then I would add different text.

2. Holding CTRL on a link and clicking does not behave link a normal weblink it should open in a new tab or window not over jira. (I personally never want to leave jira when I click external links)

3 answers

Following. We're running several helpdesks for websites, where referring clearly to exact URLs is a fundamental part of our support process. Hiding link destinations is never, ever, ever going to be what we want to do by default and it's causing my coworkers to cuss at the screen a lot.

0 votes
Andrew Kendris Community Leader Apr 23, 2021

Hello @Bill_P  - I might need a bit more context behind where you are putting these inline links but I'm guessing you are referring to URLs you put into comments.  It's possible to change the how the links are shown by clicking on the link in the edit window and using the "Display URL" format rather than "Display inline" option.  

I hope this helps and please let me know if we need to dig deeper to get your question answered.

 

Screen Shot 2021-04-23 at 6.57.14 PM.png

Mostly they are links to our SAAS product or references to related documentation to help support resolving the Jira tickets.

Yes, this is true that I can go to everything link that i come across and fix them as I go which is what I am doing now. Its a pain.

Why was this "feature" introduced how do it help anyone? What problem is it solving?

It seems the only problem it solves is making external links "prettier", but hard to use.

I do understand why you have it for internal Jira links as it adds the status which is useful but external links?

Like # people like this

Is there a way to set a standard to "Display URL" for non-Atlassian URLs?

For our team's specific needs, URLs being visible are critical for the testing and migration team. We need to be able to see the specific site we are pulling from. Just today, I had to take an extra 2 minutes to update all the URLs that were not displayed and click display URL on the ticket. 

Based on security within our sites, no information is brought back. Just the company logo and the "Portal Sign On". Often times these links have to be copied and pasted into separate tickets for other reasons.

I have no doubt this is an enhancement for some clients, but I'd love the ability to override the default of "Display inline" with "Display URL".

Like # people like this
Andrew Kendris Community Leader Apr 26, 2021

Hello @Bill_P and @Embher Chaffin - after doing some digging it appears it's not possible to turn off this feature yet.  I have found an open support ticket for your awareness and tracking:

https://jira.atlassian.com/browse/JRACLOUD-72429?attachmentViewMode=gallery

I hope this gives a bit more clarity into the current state of Smart Link behavior for you.

This seems like it started more recently then that ticket (06/Jul/2019 ), I wonder if it is a newer bug introduced? 

Did you have any luck finding out:

1. Why was this "feature" introduced for unknown external links?

2. What problem is it solving?

Ed Gass I'm New Here May 05, 2021

Agreed, I need to see the the URL in full and it is a pain to have to click into the comment and always have to change the link to Display URL. This is a fairly recent thing with Display Inline being the norm.

Please give us the option in out settings to choose how links are always displaying.

I too find this 'feature' very annoying for external links.

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