Invalid Server ID message when trying to update server id my atlassian account (license)

I have copied the server id from jira sofware/ system/ info/server id and when i try to update the server id in my atlassian account its showing invalid server id.

license sen no : SEN-10800275

jira software sen no : SEN-L10520925

 

image.png

 

image.png

1 answer

0 vote

Hi Sagar,

It seems that you may be entering your license ID rather than your server ID. 

Can you please try the following:

BIRT-XOXO-PG2C-P65Y

This is the Server ID associated with your SEN.

Shannon

I'm running into this exact issue as well.  The Server ID showing is a long string like Sagar's and it isn't accepted by the site when I try to use it. 

I fixed it by getting the Server ID from the evaluation license in my licenses list.

Great, thank you for confirming, @Darin McGee!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,242 views 10 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you