Insight upgrade to 8.7.6 caused ScriptRunner admin UI to go blank in Jira

Brian Karp May 19, 2021

When we upgraded our ScriptRunner version from 5.6.14 to 6.15.0, the upgrade succeeded but the UI for ScriptRunner (i.e. the admin pages for Fields, Listeners, etc. ) went completely blank and we can't get it back. All other add-on screens aren't affected. During troubleshooting, when we disabled the Insight add-on, the ScriptRunner UI returned to normal. We upgraded Insight at the same time to version 8.7.6.

Note: when we did the upgrade in our non-production environment, we didn't experience this behavior.

We have tried uninstall/reinstall, clearing app cache, and restarting our Jira instance. None of this has worked. 

Has anyone else experienced this before? If so, any idea how to fix it?

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DEPLOYMENT TYPE
SERVER
VERSION
8.5.10
TAGS
AUG Leaders

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