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I want to cancel the premium

Nymisha
Nymisha
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April 16, 2024

I have got the email that I was subscribed succesfully for the free premium trial. But I did it bymistake. I dont want to pay for it. How can I reverse it

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John Funk
John Funk
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April 16, 2024

Hi Nymisha - Welcome to the Atlassian Community!

Go to Settings > User Management > Billing

Then click on the Manage link beside Jira Software

On the ensuing page, click on Change plan. 

There you can switch to Free or Standard (still a fee for this one). 

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Kishan Sharma
Kishan Sharma
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April 16, 2024

Hi @Nymisha 

Welcome to the Atlassian Community!

To cancel a subscription for a product or paid app:

  1. Go to admin.atlassian.com/billing. Select your billing account if you have more than one.

  2. Select Subscriptions, find the subscription you want to cancel, and select Manage.

  3. Select more actions > Cancel subscription, then review and confirm your cancellation.

You can read more about it here.

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Jira
Jira Software
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