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I have a valid license till May 2021, need to install on a server previously having older version Edited

  • I tried install Jira on a server which previously had an older version which had expired.
  • When I install I get the below  message :
    License Too Old For Build: We found a problem with your JIRA license
  • I then clicked on the link which takes me to a new page where I can enter my new license details.
  • My questions are related to this page where I need to enter an admin user name, admin password and new license.
    • I have the license key (I can copy and paste the new license key, no problem)
    • I don't know which admin user name to use ? 
      • I keep getting a message that the user name is incorrect.
        I'm guessing its asking me for the admin user name of the older installation. How can I delete the older installation completely so that it stops asking me the admin user name of an installation which expired long time back.
        -- Can I start fresh ? I have a new valid license and I don't remember the very old username of the expired installation.

1 answer

0 votes

Hi @Chetan Handa 

Can you confirm that the data present on older Jira instance is of no use to you and you want to entirely delete its data?

Yes, the older data is of no use, it just had some test data. 
I'd like to start fresh.

Daniel Ebers Community Leader Dec 06, 2020

If I understood you correctly there were some issues with the license and for easier handling you decided to wipe the existing installation - because the data is not needed anymore and you want to start fresh.

If so, you would just need to delete jira (installation directory) along with jira_home (home directory). Additionally you would need to delete the database.

Then a new installation with the license key you said it would be valid until 2021 is needed.

Like Chetan Handa likes this

Thanks that worked.
New instance is working, I just had to get rid of the older folder.

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