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I get a error when using Jira with Microsoft Edge - see below:

You may run into this issue when you use specific browsers or add-ons that hide the referer header for and other Atlassian sites. Check for these and then try logging in again.

1 answer

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Hello Trevor,

Welcome to Atlassian Community!

I understand that you are facing this issue only on Edge, but not other browsers, please correct me if I'm wrong.

If you can access Jira normally using Chrome or Firefox, it means that there is nothing wrong with your account, but some issue with the browser.

  • Can you please check if Edge is on the latest version?
  • Please, clear cookies and cache and try again.
  • Turn off or remove any extensions on Edge to make sure that nothing is blocking your access to Jira.
  • You may also try the InPrivate mode on Edge.

Please, take your time to test and let us know how it goes.


After clearing Cookies and cache it works up to a point. But once I put my credentials in it gives the same error. So clear press the try again button and does not work. However, after clearing Cookies and cache again it works up to the same point.


So only half solved. Someone said ATLASSIAN made a change that makes it incompatible with Edge. However I am able to work in Chrome. But, this is cumbersome as most of my other stuff is in Microsoft 356.  

Hi Trevor,

Atlassian Cloud products are compatible with Microsoft Edge, only Internet Explorer 11 that is no longer supported. 

Please, check if your browser is on the latest version. 

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