How to grant access to read Jira Service Desk KB to any user without registration

[alexandersh]

How to grant access to read Jira Service Desk KB to any user without registration.f

[Tarun Sapra]

Hello @alexandersh 

Yes it's possible, please see in the docs

https://confluence.atlassian.com/servicedeskcloud/write-and-share-articles-957150226.html

You can share articles with customers and they can read the artciles within the helpdesk. Hence they have read access without requiring license.

[Johan Soetens _Dumblefy_]

Hey Alexander,

if you mean unlicensed users and not the customers, you can refer to this Guide to link Knowledge Base to JIRA Service Desk for unlicensed user

If you just mean the customers through the portal, here are the relevant Confluence permissions