How to get Jira Service Desk to categorise clients? Edited

We have Jira and Jira service desk, however cannot seem to split our clients into groups. We would ideally like to have groups of clients which are within the same organisation grouped together automatically. How have others solved this?

Thanks

2 answers

2 accepted

1 votes
Jack Brickey Community Champion Dec 14, 2017

How are you trying to split them? Are you using Organizations feature?

I hadn't noticed the organisations feature - thanks.

1 votes
Alexey Matveev Community Champion Dec 14, 2017

Hello,

Kindly look at the organization field. You can read more here

https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations

I hand't noticed this, thanks.

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