How to concatenate two custom field to display into one filed

Aysha.Mohammad July 27, 2022

Hi all 

I need to display the values of these custom field "(PSE) From" and "(PSE) To" to Summary field 

 

I tried below automation but it does not work . Please help 

Screenshot 2022-07-27 at 12.01.50 (2).png

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 27, 2022

Hi Ayesha,

Try just using issue. instead of triggerissue.

Aysha.Mohammad July 27, 2022

I tried already but did not work 

Aysha.Mohammad July 27, 2022

Screenshot 2022-07-27 at 14.01.54 (2).png

 

Error

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 27, 2022

I suspect the error is because of the parentheses used in the name of the field. Try using issue.customfield_16754 where that number is the id of the custom field instead of using the actual field names. 

So, something like:

{{issue.customfield_16754}}, {{issue.customfield_15732}}

Aysha.Mohammad July 27, 2022

rule is successfully executed but output did not get correct 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 27, 2022

Okay, go back to the triggerissue then and see if that solves it. 

Aysha.Mohammad July 27, 2022

Screenshot 2022-07-27 at 14.59.32 (2).png

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 27, 2022

My example above was just using made up numbers for the custom field IDs. Did you look up the actual IDs for the fields you wanted to use? 

Aysha.Mohammad July 27, 2022

yes i used correct Ids

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 27, 2022

Can you post your new rule?

Aysha.Mohammad July 27, 2022

its working now Thank you 

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