How to best track the cost of non-quality

Hello, I am currently testing JIRA out within my small team using the KANBAN add-on. I am quite new to the software. 

I have been asked to set up a way for the cost of non-quality time (ie. time taken to revise an issue that was our fault and not the client's) to be tracked so that a report could be exported for any given project.

The problem I am having is in how to pull a report that separates an issue's original time spent vs revision time and then also separating revision time into that which was our fault vs the client's fault.

Does anyone have any suggestions of the easiest way to set this up to easily track?

Thanks in advance!

 

 

 

 

4 answers

1 vote
Timothy Chin Community Champion Nov 09, 2014

Looks like you are looking for an Time in Status issue. Try the JIRA Toolkit which has that as an Issue Tab panel. If you want it as a report, you'll have to build from there onwards.

I would need to understand your definition of non-quality better. So, you do not care that QA might reject a fix multiple times? Can you create an issue for each time a client calls back for the same issue?

Hi Norman, I wasn't clear when I just used the client example. You are right that another example would be internally, if QA told us to revise something that we clearly should have completed properly the first time and wasn't due to a change in scope from the initial request. Thanks!

Thanks Timothy. I will try to get the JIRA Toolkit installed this week and try the Time in Status issue from there.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Apr 22, 2018 in Jira Software

How-to setup a secured Jira Software 7.9.0 on Ubuntu 16.04.4 in less than 30 minutes

...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/startup.sh ExecStop=/opt/jira/bin/shutdown.sh TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...

2,073 views 14 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you