Service Desk has this great and simple way to create Linked Issues of different types from the Edit screen.
Jira Software projects are missing this feature for some reason and though there is a feature request for ist, is still in the voting phase and I need it now. Working with Subtaks in no solution as these cannot be scheduled independently and are not even shown on the Scrum-Type boards.
There must be workarounds. If you want to have the whole workflow from idea to software in Jira, you need to create indepentendly scheduable Tasks for Epic/Story breakdown and stuff on a daily basis. Several ways come to mind, which one is most easily implemented and has affordable costs/plugin requirements?
If someone solved the problem for themselves, I'd appreciate if you shared how.
thanks for replying.
Yes, in a Service desk project, it looks like this. More or less, you seem to have some plugins we don't have installed.
in a software project, the Create linked issue entry isn't there. See JSWSERVER-13625 and JSWCLOUD-13625
So, is your screenshot from a Service Desk or Business Project or did you somehow manage to get this by customizing your Jira installation?
Mikael - Sorry to tell you this, but the option is not available elsewhere but Service Desk.
So - how do you manage to gain this option then?
It's not by default ... and I've turned the option on, and made sure I have the user right. Trust us, we're not beginners wanting this feature :)
@Jira User Creating linked issues is a Jira Core functionality, it is not just limited to Jira Service Desk, see Linking issues. Business projects that the guide refers to is a Jira Core project, and if you have Jira Software you have access to both Business projects and Software projects. The screenshots I included are both from Jira Software instances, the one on the left is from a cloud instance that does not have any apps added to it.
Just to clarify, linked issues are available in Jira Software, but only if you are in a project that was created using one of the three Business Project templates. In a project created using one of the three Software Project templates you do not have the Create linked issues option. The only way to do it there is the two steps of creating the issue and then use the link option.
My problem is that when I create a linked issue (using Create linked issue) from Service Desk (server), I only see projects in Service Desk. I cannot see the projects defined in Jira Software (server).
If I use the Link functionality in Service Desk (server) I can see all my projects in Jira Software (server).
Am I missing something in my setup?
I just created a Software Project (Scrum) based on template provided by JIRA.
So my conclusion is that the option is only available in the project type Business....which absolutely does not make any sense as most Business users also use the functionality provided by the Jira Software. Especially the Kanban with Backlog functionality....which has proven to be a great feature for the business !!
Questions remains: Why is this useful feature "Create linked issue" not available in JIRA Software as well?
@Marcel Plomp and all,
I recommend you vote/watch this issue - JSWCLOUD-13625 .
i have placed the Atlassian explanation below FWIW. Yes this has been open for a long time but I certainly wouldn’t want to break a fundamental feature in favor of Create linked issue between SW projects.
This feature is not yet available for Software projects because it does not allow the option to not clone Sprint data.
This deficiency previously existed for the Clone feature, which caused many customers considerable inconvenience, and was resolved in Feb 2016 and tracked at JSW-6541.
Project types in JIRA without this requirement/limitation currently offer the Create Linked Issue feature, at this time that is Service Desk and Business.
We see this issue as a valid Suggestion however we cannot provide any guidance at this time as to when, or if, we'll be implementing it.
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