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How do I get Create Linked Issue in Jira Software Project?

Service Desk has this great and simple way to create Linked Issues of different types from the Edit screen.

Jira Software projects are missing this feature for some  reason and though there is a feature request for ist, is still in the voting phase and I need it now. Working with Subtaks in no solution as these cannot be scheduled independently and are not even shown on the Scrum-Type boards.

There must be workarounds. If you want to have the whole workflow from idea to software in Jira, you need to create indepentendly scheduable Tasks for Epic/Story breakdown and stuff on a daily basis. Several ways come to mind, which one is most easily implemented and has affordable costs/plugin requirements?

  • Create user-defined buttons in the Edit Screen and script them to create a linked issue?
  • Define a transition that creates a linked issue?
  • Somehow change the behaviour of the overall Create-Button in the Menu bar?
  • Create somethin akin to the Create Sub-Task-Funktion  in the default view of all Issues or its Action Menu that creates a new issue and links it to the one being shown?

If someone solved the problem for themselves, I'd appreciate if you shared how.
Best regards

Silvia

4 answers

I definitely don't have "Create linked issue" in a project created from the "Software project" template.

0 votes
Mikael Sandberg Community Leader Aug 20, 2018

Hi Silvia,

Welcome to the Atlassian Community.

You have Create linked issue option under the ellipsis in the issue view in Jira Cloud, or under More if you are on Jira Server.

Jira.pngMore.png

Hi Michael,

thanks for replying.

Yes, in a Service desk project, it looks like this. More or less, you seem to have some plugins we don't have installed.

in a software project, the Create linked issue entry isn't there. See JSWSERVER-13625 and JSWCLOUD-13625

So, is your screenshot from a Service Desk or Business Project or did you somehow manage to get this by customizing your Jira installation?

Best Silvia

Mikael Sandberg Community Leader Aug 21, 2018

@PO SixOMCBoth screenshots are from Jira Software projects, and taken from the issue view screen. Jira Server has one app that have added more menu options, but have nothing to do with the Create linked issue.

Mikael - Sorry to tell you this, but the option is not available elsewhere but Service Desk.

So - how do you manage to gain this option then?

It's not by default ... and I've turned the option on, and made sure I have the user right. Trust us, we're not beginners wanting this feature :)

// Andreas

Mikael Sandberg Community Leader Feb 14, 2019

@Jira User Creating linked issues is a Jira Core functionality, it is not just limited to Jira Service Desk, see Linking issues. Business projects that the guide refers to is a Jira Core project, and if you have Jira Software you have access to both Business projects and Software projects. The screenshots I included are both from Jira Software instances, the one on the left is from a cloud instance that does not have any apps added to it.

Mikael Sandberg Community Leader Feb 14, 2019

Just to clarify, linked issues are available in Jira Software, but only if you are in a project that was created using one of the three Business Project templates. In a project created using one of the three Software Project templates you do not have the Create linked issues option. The only way to do it there is the two steps of creating the issue and then use the link option.

Hello, 

My problem is that when I create a linked issue (using Create linked issue) from Service Desk (server), I only see projects in Service Desk. I cannot see the projects defined in Jira Software (server). 

 

If I use the Link functionality in Service Desk (server) I can see all my projects in Jira Software (server). 

 

Am I missing something in my setup? 

Hello,
I have the same problem. Does anyone resolve it?

so do you have create link issue in software project?

I just created a Software Project (Scrum) based on template provided by JIRA.

  • Created an issue in the project
  • Checked the menu option for "Create linked issue">> Not available
  • Change the Project Type from Software to Business
  • Checked the menu option for "Create linked issue">> Option is available

So my conclusion is that the option is only available in the project type Business....which absolutely does not make any sense as most Business users also use the functionality provided by the Jira Software. Especially the Kanban with Backlog functionality....which has proven to be a great feature for the business !!

Questions remains: Why is this useful feature "Create linked issue" not available in JIRA Software as well?

Like # people like this

Do not make people wrong. Jira Software does not have 'created linked issue'. I've just verified that.

Like # people like this
0 votes
Jack Community Leader Aug 21, 2018

@PO SixOMC, Jira does not have this function it is only on JSD. There is a similar capability using Clone for JSW.

0 votes
Jack Community Leader Sep 25, 2020 • edited

@Marcel Plomp and all,

I recommend you vote/watch this issue - JSWCLOUD-13625 .

i have placed the Atlassian explanation below FWIW. Yes this has been open for a long time but I certainly wouldn’t want to break a fundamental feature in favor of Create linked issue between SW projects.

This feature is not yet available for Software projects because it does not allow the option to not clone Sprint data.
This deficiency previously existed for the Clone feature, which caused many customers considerable inconvenience, and was resolved in Feb 2016 and tracked at JSW-6541.
Project types in JIRA without this requirement/limitation currently offer the Create Linked Issue feature, at this time that is Service Desk and Business.

We see this issue as a valid Suggestion however we cannot provide any guidance at this time as to when, or if, we'll be implementing it.

The 'Create linked issue' option seems to have been removed from the new view (i.e. you need to click 'See the old view' to reveal the option)... was this by design?

Jack Community Leader Jul 21, 2021

@DavidP , In the newer UI, like most things, the Create linked issue has moved. See example…

D2B9802E-A4E0-4FEF-A158-A2AF9CD89EF9.jpeg

Like # people like this

Well there you go, I've learned something new today - thanks!

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