Has anyone migrated their Jira Cloud data from one URL to another?

Hi,

Having spoken with Atlassian support it appears there's no easy way to move from: ourCurrentDomain.atlassian.net to ourNewDomain.atlassian.net.  The process involves exporting from our old account and into the new one.

Has anyone ever done this?  And if so:

  • Was it straightforward?
  • Do the JIra projects from the old domain need to exist in the new domain?
  • Do the users from the old domain need to exist in the new domain?
  • Will our users need to create new passwords to login to the new domain?
  • Can we migrate Jira Software, Confluence & Service Desk in one go?

Suggestions on some or all of the above would be most welcome.

Thanks,

Steve

1 answer

0 vote

I've done it a couple of times for clients.

1. Yes, follow the docs

2. No, it's a complete import

3. I did it with the old user system, where it was a good idea to have them there first.  I'm not sure with Atlassian accounts, but I would have them there if possible.

4. No

5. No.  Jira is one system (with Software and/or SD if you want), and Confluence a second one.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,002 views 7 17
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you