Greenhopper board issues with copying linked issues using Customware Jira Utilities post function

During a transition I use the 'Copy Issue' Post Function (part of the Customware JIRA Utilities plug in) to copy the issue to another project with a different Issue Type. If I have the 'Issue Link Type' in the Copy Issue Function parameters set to 'Do Not Link' everything works fine. The issue is copied to the new project, the issue status updates and it moves as expected from one column to the next in the Greenhopper work board view.

However if I set the 'Issue Link Type' in the Copy Issue Function parameters set to Cloners' (or anything other than'Do not Link') then an issue occurs. The issue is still copied to the other project and the status updates correctly HOWEVER the issue does not move as expected to the correct column in the Greenhopper work board. It stays in whatever column it was in pre-transition, even though it's status has updated.

Configuration

  • JIRA 5.1.2
  • Greenhopper 6.0.2
  • Customware JIRA Utilities 2.1.1

This is a very annoying issue for me as it is the only thing stopping me putting my environment live.

Any help or suggestions would be much appreciated.

2 answers

1 accepted

0 votes
Accepted answer

When I created the 'Copy Issue' Post Function it was at the top of the the list of Post Functions for the transition (I guess that means it is the first one executed).

If you move the Copy Issue Post Function down to the bottom of the list of Post Functions then it all works as expected.

Anyone have any ideas?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

17,648 views 18 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you