Greenhopper board issues with copying linked issues using Customware Jira Utilities post function

During a transition I use the 'Copy Issue' Post Function (part of the Customware JIRA Utilities plug in) to copy the issue to another project with a different Issue Type. If I have the 'Issue Link Type' in the Copy Issue Function parameters set to 'Do Not Link' everything works fine. The issue is copied to the new project, the issue status updates and it moves as expected from one column to the next in the Greenhopper work board view.

However if I set the 'Issue Link Type' in the Copy Issue Function parameters set to Cloners' (or anything other than'Do not Link') then an issue occurs. The issue is still copied to the other project and the status updates correctly HOWEVER the issue does not move as expected to the correct column in the Greenhopper work board. It stays in whatever column it was in pre-transition, even though it's status has updated.

Configuration

  • JIRA 5.1.2
  • Greenhopper 6.0.2
  • Customware JIRA Utilities 2.1.1

This is a very annoying issue for me as it is the only thing stopping me putting my environment live.

Any help or suggestions would be much appreciated.

2 answers

1 accepted

When I created the 'Copy Issue' Post Function it was at the top of the the list of Post Functions for the transition (I guess that means it is the first one executed).

If you move the Copy Issue Post Function down to the bottom of the list of Post Functions then it all works as expected.

Anyone have any ideas?

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

631 views 4 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot