What do you mean with automated exactly?
This free app seems to have a timer: eZee Worklog
You can also use the Marketplace search to find apps suiting your needs. There is a filter for "free" apps: https://marketplace.atlassian.com/search?hosting=server&moreFilters=free&query=log%20work
"Refined" usually means "go into more detail, so we can have a better idea of what we are doing"
You have explained exactly what you are looking for (click start/stop, time is logged as the gap between those events), and I think that is clear.
But you question what Charlie asked without answering it (even though later Charlie gave us a good option which matches your need). That's what Jack is trying to "refine".
From my point of view, "automated work log" is, as Charlie suggests, very unclear. Yes, there's the timer option you want, but I've worked at places where "automated work log" means "time from when you swipe into the office to when you swipe out", "assume that because I've got 4 issues open today, log 1.5 hours per issue", "log 1 day per day on one issue other than holidays and sickness", "log 4 hours on X, 4 hours on Y, unless I actively choose to log something different", and, and, and .
Basically, your question could have been describing a lot of things, and Charlie was asking you to clarify which one it might be, so they didn't give you a completely inappropriate answer.
Thanks, sorted it out. Unfortunately, the customer requested this particular functionality for their project.
We need a mechanism. You press the In Progress button in Workflow - time goes by. Press Done - the time is recorded. We have the Automated Log Work for JIRA plugin installed in the JIRA Service Desk, and for the number of agents, this is a cheap solution. But in JIRA for 500 people, this is a pretty substantial price. Therefore, we need an option that is either cheaper or free. Perhaps there is something that works at the Workflow level in the post functions or something? What do you think?
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