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Error occurred while creating issue through workflow: Unable to find user from context

Dear all,

When I tried to import a project to Jira Software (Server) (v7.4.2), I encountered the following errors:

2019-07-05 20:07:36,509 ProjectImport: CreateIssues:thread-3 ERROR admin 1207x4220x1 doco8u 10.216.xxx.xxx /secure/admin/ProjectImportSummary.jspa [c.t.j.p.t.workflow.validator.TransitionAdaptorValidator] Unable to find user from context
2019-07-05 20:07:36,510 ProjectImport: CreateIssues:thread-5 ERROR admin 1207x4220x1 doco8u 10.216.xxx.xxx /secure/admin/ProjectImportSummary.jspa [c.t.j.p.t.workflow.validator.TransitionAdaptorValidator] Unable to find user from context
2019-07-05 20:07:36,512 ProjectImport: CreateIssues:thread-10 ERROR admin 1207x4220x1 doco8u 10.216.xxx.xxx /secure/admin/ProjectImportSummary.jspa [c.t.j.p.t.workflow.validator.TransitionAdaptorValidator] Unable to find user from context
2019-07-05 20:07:36,515 ProjectImport: CreateIssues:thread-5 ERROR admin 1207x4220x1 doco8u 10.216.xxx.xxx /secure/admin/ProjectImportSummary.jspa [c.a.j.imports.project.DefaultProjectImportPersister] Unable to create issue with key 'XX-5'.
com.atlassian.jira.external.ExternalException: Unable to create issue: XXXXXXXXXXXXXXXX
at com.atlassian.jira.external.ExternalUtils.createIssue(ExternalUtils.java:228)
at com.atlassian.jira.imports.project.DefaultProjectImportPersister.createIssue(DefaultProjectImportPersister.java:145)
at com.atlassian.jira.imports.project.handler.IssuePersisterHandler$1.run(IssuePersisterHandler.java:71)
at com.atlassian.jira.util.concurrent.BoundedExecutor$1.run(BoundedExecutor.java:50)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: com.atlassian.jira.exception.CreateException: Error occurred while creating issue through workflow: Unable to find user from context
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:512)
at com.atlassian.jira.issue.managers.RequestCachingIssueManager.createIssue(RequestCachingIssueManager.java:204)
at com.atlassian.jira.external.ExternalUtils.createIssue(ExternalUtils.java:220)
... 6 more
Caused by: [InvalidInputException: [Error map: [{}]] [Error list: [[Unable to find user from context]]]
at com.atlassian.jira.workflow.SkippableValidator.validate(SkippableValidator.java:45)
at com.opensymphony.workflow.AbstractWorkflow.verifyInputs(AbstractWorkflow.java:1466)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1167)
at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:606)
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:742)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:506)
... 8 more

I tried a number of different cases like having all the user accounts ready before the re-import and grant permissions to the users, but all without success.

Does anyone know what else I can try?

Thank you very much for the help!

Regards,

Raymond

1 answer

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