Epics not displaying on Kanban board

[Jared Lim]

I've set up a separate board to manage a workflow for Initiatives and Epics, but for some reason all the Epics do not appear on the board. However, when I view the filter that I've created, all the Epics are being captured by the filter. I've also verified that the Status for each Epic is assocaited with one of the column statuses on this new board. 

If you've got any ideas let me know. It might be worth mentioning that I recently migrated to this version and I've re-indexed all issues several times already.

Here's the board view. When I created a test Initiative it showed up, but a test Epic did not. The current filter is just all tasks on this project.

Here's the custom filter I'm using. You can see it's getting the Epics

And here's the Board Settings, you can see that it knows there are multiple issues that should appear in Prep based on status (the Epics) but they are not displayed.

Any help here would be greatly appreciated. Thanks!

[Trudy Claspill · Accepted solution]

The first image (board image) that you showed includes a card that has a green icon. That issue is not showing up in the second image (search results) which suggests that the filter shown in the second image is not actually the filter that is used by the board.

Can you show us the Filter Query within the General tab under Board Settings for the board? 

[Jared Lim]

Yeah I tried to filter for everything on the ENG board just to see if Epics would show up. It catches every other issue type, just not Epics.

This is the filter currently is use, which should include everything

And you can see it should get everything, including the Epics

[Trudy Claspill]

Do you have Swimlanes set to anything?

[Jared Lim]

My swimlanes are set to "None" from the dropdown box in Settings > Swimlanes. And it says "No swimlanes will be displayed"

[Trudy Claspill]

Are the issues in a Company Managed project or a Team Managed project? A Software, Service, or Business/Work Management project?

In your search results screen, can you add the "Epic Status" field to the output columns and confirm it is not showing Done? Note that "Epic Status" is a separate field than "Status" and applies only to Epics.

Also add the Resolution and Resolved fields and confirm those are empty.

In the Board Settings > General page can you check if there is a sub-filter applied to the board? If so, are your Epics being excluded based on the conditions of that sub-filter?

I have seen cases here in the community that even when the missing issue did not seem to match the sub-filter, some people said if they removed the sub-filter then the missing issues started displaying.

[Jared Lim]

It's a Company-Managed project.

I added the "Epic Status" field and it's "To Do"

I added the Resolution field but it's not displaying any data--I don't see it anywhere on the issue but I did add it via Screen Configuration settings.

It's not displaying any Resolved fields, it says that's because the issue hasn't been resolved yet.

I also tried removing the sub-filter in the Board Settings but it made no difference.

Thank you for all your great idea though! I'm starting to wonder if something has just gone wrong during our migration to Cloud.

[Trudy Claspill]

The value of the Resolution field, if it had one, would display in the issue details immediately to the right of the Status field.

I expected the Resolution, Resolved (date), and Epic Status to all indicate the Epics were not yet resolved, so you are getting what I expected.

Is the project type Software, Service, or Business/Work Management/Core? If it is one of the first two, that will show at the top of the left-side navigation pane directly below the Project Name.

Did you migrate this board or create it new in Jira Cloud? Can you try creating a new board?

[Jared Lim]

Okay, so for some reason I don't understand when I created a new board, everything worked fine. I think I'm going to mark this as solved and chalk it up to some error in the migration process. Thank you for your help!

[Trudy Claspill]

I also don't know why sometimes boards stop working properly and creating them new works, but I've seen that be the case.

I'm glad that fixed it.