Dear Ahmad Abu Saa,
Kindly, check field configuration for you project, it should be wiki style renderer.
More info you can read here:
https://confluence.atlassian.com/adminjiraserver073/configuring-renderers-861253418.html
After set wiki style renderer for field you will need reindex a project, or instance.
Cheers,
Gonchik Tsymzhitov
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You are welcome!
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Check that Wiki renderers enabled and works properly: https://confluence.atlassian.com/adminjiraserver073/configuring-renderers-861253418.html#ConfiguringRenderers-ConfiguringaRendererPlugin
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