Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cloning JBIZ Tickets without cloning the assignee or other approvers

Many FNC jira ticket types are cloned to cut down on the amount of data entry. When tickets are cloned, the Assignee, Reporter, and approver/manager is inherited from the source ticket. It would be ideal if these fields were blank. Often times the users cloning can not remove the assignee of a ticket, and don't know who the ticket should be assigned to. This is creating confusion when working tickets.

1 answer

0 votes

Cloning does what it says - it makes a near identical clone of an issue.  The whole point of cloning is that it takes assignee, reporter, manager and all the other fields.

I would very strongly recommend that if you want a copy of an issue with different fields, create a new one and put the right data on it.  Stop using clone.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,642 views 22 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you