Cannot find a Jira ticket of it is closed (status=Done) and if I search by text (text ~ keywords)

[Tarek Faham]

I noticed that if the ticket is closed (Status = Done), the search using "text ~ keywords" will not locate the ticket. I confirmed that using various search scenarios. 

Am I missing anything?

I appreciate your help.

[Kai Becker]

Hi @Tarek Faham 

closing a ticket should not result in "hiding" an issue.

Could you clarify where you are trying to find it? On a board? In the issue search?

If you are searching, could you paste the JQL/search term you used?

[Tarek Faham]

I am trying the search from the Issues/Search for Issues menu option, using advanced mode.

It's a simple JQL. Something like:

text ~ "XYZ..."

If the ticket status is "Done" it won't be found. If it is "In Progress" or "To Do" it will be found.

[Matt Parks]

Could you provide the exact JQL? Is it just something like "Status = Done AND summary ~ customer"?

[Tarek Faham]

It's a simple JQL. Something like:

text ~ "XYZ..."

If the ticket status is "Done" it won't be found. If it is "In Progress" or "To Do" it will be found.

[Tarek Faham]

I am seeing mixed results. I think if the status is Done and if the keywords I am searching for are only specified in a custom field such as "External Reference" then it won't show. But it will show if I put such keywords in a comment

[Matt Parks]

If you just look for "text ~ xyz", it only searches through the system fields (e.g. Summary, Description, comments). If you're looking for text in a particular custom field, you need to call those fields out directly (e.g. 'Acceptance Criteria" ~ xyz)