Can you put organization and request type on a screen in JIRA service desk?

[Katie Harmon]

Trying to put organization and request type on a screen in JIRA service desk

[jndeverteuil]

Hello,

This would not be possible, just as it's not possible to put the Issue Type there either. The organization is actually set automatically when a Customer is part of an Organization. Then the members of the Org will be able to view the request on the Portal.

The Request Type can't be set by the customer either since the Request Type refers to the specific form the Customer would be currently using in your portal.

[Katie Harmon]

Thank you!