Can not link group of gitlab while configuring gitlab plugin for jira

[Md Emran Hosen]

gitlab self hosted server and jira cloud integration using gitlab plugin in jira. i am able to connect gitlab self hosted url from jira using plugin but when i click link on group, giving error "Failed to link group. Please try again."

* network connectivity is good
* gitlab self hosted url is correct
* gitlab self hosted version 15.10 which is good for it
* also my user is owner of that group

I followed this document (https://docs.gitlab.com/ee/integration/jira/connect-app.html#set-up-oauth-authentication-for-self-managed-instances).

how to fix it ?

[Fabrice Marguerie]

I was able to fix this by creating a site-admins group in Jira and adding myself to it. Only the org-admins group existed.

[Maxime COLIN]

I had exactly the same issue and we have spent 2 hours with the Jira & Git lab admin 2 weeks ago. We've seen this topic but not yet the solution !!! It works !!!!! Thanks !

[Fabrice Marguerie]

I wonder why it hasn't been fixed.

[Anoh Jean Nathan Emon]

yo bro, the best answer

[Bardia Mazaheri]

Worked like a charm. Thanks.

[comodmw]

WTF!!! The Group has to be created and its important that it has exactly the name "site-admins"? Why this is not mentioned anywhere???

[msens]

Good job!

[alex mercier]

Thanks a lot Fabrice, weird solution but it works!

[Harrison Wang]

It works. Please add a group name with exactly "site-admins".

[Aleksandr Rusakov]

This is one of the best workarounds I've ever seen.

@Fabrice Marguerie Thank you a lot!

[precious okiemen]

Thank you Fabrice.....I spent 4 hours trying to figure this out. Your solution works like magic

[Jan Verbeke]

We always had this group, users are in it, but it still doesn't work.

When trying to link it gives : Failed to link group. Please try again.

[Chris Gatto]

I'm getting the same issue using GitLab SaaS Premium. Following the documentation, setup fails during the "Link groups" step. I can see the group, and my user is Owner of that group, but the linking fails without any explanation. 

[Chris Rhein]

Was there a fix that worked for you for this issue?

[JEREMY CHEYROUX]

Same issue, check the request result to see more informations. In my case

{
"message": "The Jira user is not a site administrator. Check the permissions in Jira and try again."
}

[Fabrice Marguerie]

Same here, and of course, I'm a site admin.

Did someone find a workaround? Will this be fixed?

[Fabrice Marguerie]

I found a mention of this kind of issue in the documentation, unfortunately it's about "Cross-Origin Request Blocked" and not "The Jira user is not a site administrator", and no solution is provided.

[Nico Grienauer]

I have the problem, that I could link a group, but after this I am stuck.
still there is this "setup code tools" in the sidebar…