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Automation of Blocked (Linked) Issue Notifications and Transitions

Hello - I am looking to get some help with setup of an automation rule/s to handle linked issues with 'Blocked By' / 'is blocking' link statuses. 


I have gotten 50% of the way there - I have attached a screenshot of my progress. 

High-line Outline of my desired result:

  • Issue A (destination issue) is blocked by Issue B via linked issue (issue) - Already have this part complete
    • Notify Issue B assignee that their Task is blocking Issue A 
    • Transition Issue A to blocked status 
  • WHEN Issue B transitions to DONE  - HELP!
    • Notify Issue A assignee that their task is no longer blocked
    • Transition Issue A to OPEN

I need some help figuring out how to monitor the transition of the Main issue to trigger the latter part of this automation to happen. I wasn't sure if I should use the : 're-fetch issue data' or something else? 

Any help is appreciated. Below is the screenshot of the automation rule. notifs.png

2 answers

1 accepted

1 vote
Answer accepted
Nir Haimov Community Leader Aug 15, 2021

Hi @Cam 

The second step need to be in a separate automation rule.

"When issue transition" is the base case for the rule, in this already set up as "when issue linked", so you must use a new rule for that step

I had a hunch that was the case... Thank you @Nir Haimov  -- I have 2 quick follow up questions - Would there be an alternative setup to get both legs of this automation done in the same automation rule? 

If not, can you give me a suggestion / direction on starting the second rule?  Is there anything straight forward I can do? Or maybe create a smart value of sorts? 

Just realized your answer included this already.

Thanks for the help - I appreciate your time!

Nir Haimov Community Leader Aug 15, 2021

Hi @Cam ,

Glad i helped you out, i'm not sure if you still need help or not :)

If not, please mark my answer as "accept answer"

Thanks :)

@Cam how did your second automate look?

Hi @Adam Broadhead 

Below is a screenshot of what I have setup. I added two checks in there regarding Assignee and Sprint - to ensure the issue is not a 'Backlog' issue. 


I hope this helps. Its been working pretty well so far!

Like Scott Hartman likes this

^ This is exactly what mine looks like. I also have a check to be sure the 'Status is NOT 'DONE''

@Cam great question and I was actually struggling with your first part.  your 2nd half I had working, but the answers improved my process - Thanks to those responders.

Could you be so kind to share how you did your first part?   I am trying to increase communications for both sides of my blocked items.

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